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Chase HQ Service Update Notice


To all Operators of Chase HQ2 games that were sold by Namco America;

Namco America would like to inform you of a potential issue with Chase HQ2 games.

We have determined that under certain conditions, a player or spectator can be exposed to the possibility of serious injury. We have engineered a simple update that will eliminate this condition and prevent this possibility. This update can be installed in approximately 15 minutes and will be provided by Namco America at no charge to the operator or location.

If you currently own or are operating any “Chase HQ 2” games, we strongly suggest you take a moment to contact Namco America at arcadeinfo or contact your local authorized Namco America Distributor to obtain the full service bulletin and the hardware kit at no charge.

If you have any questions, or need any further information, please contact us at Namco America at 847 264-5610 or email at

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